Customers receive consistent follow-up while the team handles exceptions.
What it adds to your business
- Configured around a practical business outcome
- Connected to the customer record and next step
- Scoped with eligibility, limits, and responsibilities stated clearly
How it works in practice
- A customer or team event starts the flow
- The connected service records and routes it
- The responsible person or automation takes the next action
- The outcome remains visible for follow-up
Availability and scope: Availability, provider rules, usage, and implementation scope are confirmed in your proposal.
Frequently asked questions
Is this enabled automatically for every subscriber?
Channels, integrations, and usage volumes are agreed in the proposal before setup.
Is usage unlimited?
No. Allowances, operating limits, and channel-provider policies are set out in your proposal.